Employment Type
Full-time
Industry
Automotive
Job Location
National Positions Available
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Position title
Warranty Specialist
Responsibilities
  • Perform research on warranties concerns, prepare / customize warranty papers for work.
  • Review all warranty claims, administer and submit for warranty approval.
  • Monitor repair order completion for authorization as per warranty requirement
  • Assist various departments and fulfill all warranty requirements.
  • Monitor all customer inquiries and requests on warranty issues.
  • Supervise all information, update database and prepare required supporting documents.
  • Ensure customer satisfaction and ensure compliance to all warranty specifications.
  • Evaluate databases and complete all data entry for warranty claims and filings.
  • Prepare and maintain all warranty documents according to distributor and manufacturer requirement.
  • Monitor defective products and withdraw specific batch of products if required.
  • Manage all warranty claim submission, resubmit claims if required and ensure appropriate action is completed.
  • Coordinate with account departments and settle all warranty claims.
  • Prepare documents for all warranty audits as per OEM recommendation
  • Manage and upkeep of a warranty parts store in line with OEM manufacturers specification.
  • Maintain records of customer details and warrantor references.
Qualifications
  • Minimum of grade 12
  • 2+ years’ experience in warranty
  • Proficient in office programs
  • Ability to work with a minimum direct supervision
  • Skilled on various workshop DMS
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